last modified: 07/12/2020

Need help?

Do you have questions about SPID?

Consult the Frequently Asked Questions to find a quick and precise answer to your question.

Ask SPID identity providers for assistance

If you have problems registering with a SPID identity provider or logging in, please contact the support channels of AgID-accredited identity providers.

Aruba ID

  • Telephone 0575 0505 (active 24 hours a day, 7 days a week)
  • Send a message through the online form

Infocert ID

  • Call 06.54641489 (Monday-Friday 8.30 a.m.-7 p.m., excluding holidays)
  • Fill in a ticket on the online form (first option)
  • Chat with an operator (Monday-Friday 8.30 a.m.-7 p.m., excluding holidays)

Intesa ID

  • Call the toll-free number for Italy 800 805093 (Monday-Friday 8:30 a.m.-07:00 p.m.)
  • Call the number for foreign countries +39 02.87.11.93.96
  • Send a message through the online form

Lepida ID

  • Call the toll-free number 800 445500 (Monday-Friday 8:30 a.m.-6:30 p.m.; Saturday 8:30 a.m.-1:30 p.m.)
  • Send a message through the online form
  • Send an e-mail to helpdesk@lepida.it

Namirial ID

  • Call 02.30459063 (Monday-Saturday 9.00 a.m.-7.00 p.m.)
  • Send a message through the online form

Poste ID

  • Call the toll-free number 800.007.777 (available 24 hours a day to request suspension of credentials and from 8:00 a.m. to 8:00 p.m., Monday to Saturday holidays excluded for all other needs)
  • Send a message through the contact form

Sielte ID

  • Telephone 095 7171301 (Monday-Saturday 9.00 a.m.-6.00 p.m.)
  • Send an e-mail to spid@sielte.it
  • Write via Facebook Messenger (Monday-Saturday 9.00 a.m.-6.00 p.m.)
  • If you have already registered and would like to arrange an appointment, from this webpage select 'Resume registration' and log in with your username and temporary password.
  • If you are an active customer, from yours user profile you can open a support request with your SielteID username and password

SpidItalia Register.it

  • Telephone 035 578 7979 (every day from 9.00 a.m. to 6.00 p.m.)
  • write by accessing your rederved area

TIM ID

Can't access a service?

If you have difficulty accessing an online service but are able to use other services with your SPID digital identity, there are likely to be technical problems with the service provider. Please contact your service provider to check.

You haven't solved it?

If your identity provider was unable to resolve the problem or if you have a specific report to make, send a request to online support for SPID.

For service providers

Are you a Public Administration or a company and need support in adapting your systems to SPID? Write to spid.tech@spid.gov.it
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