last modified: 30/12/2020

FAQ – Frequently Asked Questions

What is SPID

What is the Public Digital Identity System?

SPID is the public digital identity consisting of a pair of strictly personal credentials (username and password) with which you can access the online services to the public administration and private adherents. Simple and safe, you can use it from any device: computer, tablet and smartphone; whenever, on a site or a service app, you find the "Enter with SPID" button.

What documents do I need?

To obtain SPID you need a valid Italian identification document (identity card, passport, driving license) and your health card or tax code card (or the respective certificates of attribution), your e-mail and a mobile phone for personal use.
SPID is strictly personal, so for each SPID identity in the name of a different person, you must use a different phone number and e-mail address.
The e-mail address and mobile phone number do not have to be in the name of the same person requesting SPID, but they must be for personal use, also for security checks.

Who should I contact to obtain SPID?

In order to obtain your SPID credentials, you have to contact one of the identity providers accredited by AgID (Aruba, Infocert, Intesa, Namirial, Poste, Register, Sielte, Tim or Lepida). These identity providers offer you several ways to request and obtain SPID. You can choose the one that best suits your needs. All information on where and how to request your SPID credentials can be found on the page Request SPID.

Is SPID free?

The use of SPID is free of charge, but you can activate it by choosing between free and paid modes, described on the page Richiedi SPID. Once you have obtained it, you will not be charged any cost or fee.

How are my personal data processed?

The personal data you provide to identity providers will not be used for commercial purposes.
Identity Providers cannot use your personal data or give them to third parties without your permission. At the time of registration, the data required to obtain the SPID digital identity must be explicitly distinguished from any additional - non-mandatory - information that the identity provider may request. Your privacy is guaranteed and the respect of the data processing rules is supervised by AgID and by the Guarantor for the protection of personal data.

What are the differences between the three security levels?

The first level allows access to online services through SPID credentials (username and password).
The second level - necessary for services requiring a higher degree of security - allows access through SPID credentials and the generation of a temporary OTP (one-time password) or the use of an app usable through a device, such as a smartphone.
The third level requires, in addition to SPID credentials, the use of additional security solutions and any physical devices (e.g., smart cards) that are provided by the identity manager.

Who can apply for SPID?

Who can request SPID?

All citizens over 18 years of age, in possession of a valid Italian document, can activate SPID by contacting one of the digital identity providers recognised by AgID and choosing between different recognition methods. To obtain SPID, contact one of the identity providers accredited by AgID.

I live abroad, how can I obtain SPID?

You must have a valid Italian identity document (identity card, passport, driving licence) and a tax code card, an e-mail address and a mobile phone for personal use.
On the Agenzia per le Entrate website you can check the the appropriate procedure for obtaining a tax code.
You can contact one of the nine digital identity providers accredited by the Agenzia per l'Italia Digitale. You can find all the activation procedures on the Request SPID page. They are recognizable by the EU icon Unione Europea or the world icon mondo and can be found on the page Request SPID along with all the information on the different recognition methods.

I am a foreign citizen located in Italy, how can I get SPID?

You must be in possession of a valid Italian identification document (such as your ID card) and your tax identification card, an e-mail and a mobile phone for your personal use.
If you have a residence permit, you can apply for an Italian identity card and present it during the SPID activation request phase. On the Agenzia delle Entrate website you can check the the appropriate procedure for obtaining a tax code.
You can contact one of the nine digital identity providers accredited by the Agenzia per l'Italia Digitale. You can find all the activation procedures on the Request SPID page. They are recognizable by the EU icon Unione Europea or the world icon mondo and can be found on the page Request SPID along with all the information on the different recognition methods.

Can a company obtain SPID?

The legal head of an organisation (company, body, enterprise, etc.) can apply for and use its digital identity to access online services. For this purpose, it is also possible to equip their employees with digital identities for the professional use of the legal person

How to activate SPID

What do I have to do to obtain SPID?

You can contact one of the 9 digital identity providers accredited by the Agenzia per l'Italia Digitale and available on the page Request SPID together with all the information on the different recognition methods available: - in person at the offices of the digital identity providers
- via webcam with an operator assigned by the provider or with an audio-video selfie together with the payment of a bank transfer
- with an Electronic Identity Card (CIE) or an electronic passport, by identifying oneself through the provider's apps that can be downloaded from app stores
- with CIE, Carta Nazionale dei Servizi (CNS) - the health card can also be used; - with a digital signature using a reader (e.g., smart card) and the corresponding pin.
There are free or fee-based activation methods that you should know about before choosing a provider. Once obtained, the use of SPID for the citizen is free: no cost or fee will be charged to you.

Can I activate the identity for a relative?

SPID is strictly personal, so for each SPID identity in the name of a different person, you must use a different phone number and e-mail address.
The e-mail address and mobile phone number do not have to be in the name of the same person requesting SPID, but they must be used for personal purposes, including for security checks. In addition, there is the possibility of applying for SPID online and assisting the person concerned to identify themselves by means of one of the methods made available by identity providers.
You can apply for more than one digital identity - even with different levels of security - by contacting different digital identity providers.

Are there any differences between providers that I can apply for SPID from?

The SPID credentials issued by Aruba, Infocert, Intesa, Namirial, Poste, Register, Sielte, Tim and Lepida are the same. You can freely choose the subject that allows you to complete the registration process in a way that is easier for you: all the information is on the page Request SPID.

Will there be any other identity managers in the future?

Yes, any company who fulfils the requirements of the rules can apply for accreditation to the Agenzia per l’Italia Digitale.

How to manage my digital identity

I have lost my SPID credentials, what do I have to do to recover them?

It is not a problem, it is always possible to recover your credentials.

- If you have requested SPID from Aruba follow the recovery procedure here: http://guide.pec.it/spid/recupero-dati/procedure-di-recupero-dati-smarriti.aspx
- If you requested SPID from Infocert follow the recovery procedure here: https://my.infocert.it/selfcare/#/recoveryPin
- If you have requested SPID from Namirial follow the recovery procedure here: https://portale.namirialtsp.com/private/user/spid_reset.php
- If you requested SPID from Intesa follow the recovery procedure here: https://spid.intesa.it/area-privata/forgot-password.aspx
- If you requested SPID from Poste follow the recovery procedure here: https://posteid.poste.it/recuperocredenziali.shtml
- If you requested SPID from Register follow the recovery procedure here:
(forgotten username) https://spid.register.it/selfcare/recovery/username
(forgotten password) https://spid.register.it/selfcare/recovery/password
- If you requested SPID from Sielte follow the recovery procedure here:
forgotten password) https://myid.sieltecloud.it/profile/recovery/forgotPassword
- If you requested SPID from Tim follow the recovery procedure here:
(forgotten username) https://login.id.tim.it/mps/fu.php
(forgotten password) https://login.id.tim.it/mps/fp.php
- If you requested SPID from Lepida follow the recovery procedure here: https://id.lepida.it/idm/app/recupero_credenziali.jsp

Can I cancel the identity request to an identity provider and choose another one?

Yes, you can cancel the registration procedure with each identity provider at any time without any obligation or consequence. You can contact the individual identity providers for specific instructions on how to do this. In any case, you can request your digital identity from another identity manager even without waiting for the cancellation of your previous registration.

Can I have more than one digital identity?

Yes, you can request more than one digital identity - even with different levels of security - with the opportunity to apply to different digital identity managers.

Identification in public offices

What is a RAO (Registration Authority Officer)?

The Identity Verification Officer - Registration Authority Office RAO - is the public administration that can verify your personal identity in person at its offices to enable you to activate SPID. Find out which administrations are already active.

Can I do SPID recognition at public administration offices?

Yes, you can. Several administrations are enabling their offices to verify your personal identity and allow you to obtain SPID. After verification, you will receive by e-mail a file (called activation package) that you can use online to complete recognition and obtain SPID, choosing one of the identity providers that have joined the new mode.

I have been identified by a PA and I have received an e-mail with the activation packet. What is it and what do I have to do?

Il pacchetto di attivazione è un file protetto che contiene i dati personali che hai fornito durante il riconoscimento di persona, presso una delle amministrazioni attive e aderenti al modello [TOUPDATE] RAO pubblico [TOUPDATE].
Dovrai fornirlo ad uno dei gestori di identità (identity provider) abilitati, per dimostrare la tua identità, completare il processo di riconoscimento ed ottenere SPID. [TOUPDATE]

Support requests

I'm having trouble logging in with SPID, who should I contact?

If you are experiencing access difficulties related to the authentication level or your SPID digital identity, you should refer to the support of the identity manager with whom you have activated it. The support contacts of all identity managers can be found on this page: https://www.spid.gov.it/serve-aiuto.
If you are experiencing access difficulties related to your username or password, every provider offers a credential recovery procedure. If a solution could not be found, you can send a request to online support for SPID.
If you have difficulty accessing an online service but are able to use other services with your SPID digital identity, there are likely to be technical problems with the service provider. Please contact your service provider to check.

What should public administrations that want to activate SPID do?

If you represent a public administration that wants to start providing its services through SPID, consult this page for all the information

Haven't found what you're looking for?

Here you will find the contact details of the support services of all Identity Providers.

If your identity provider was unable to resolve the problem or if you have a specific report to make, send a request to online support for SPID.
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