FAQ – Frequently Asked Questions

What is SPID?

SPID is the authentication system that allows citizens and businesses to access online services of participating public administration and individuals with a unique digital identity. The SPID identity consists of credentials (user name and password) that are issued to the user and that allow access to all online services.

What documents do I need to be able to request SPID?

To request and obtain your SPID credentials you need: a valid identity document (identity card or passport) and your health card. You will also need: an email address and the phone number of the mobile you normally use (even if you are not the holder of the contract).

Who should I contact and what should I do to obtain SPID?

Per ottenere le tue credenziali SPID devi rivolgerti a Aruba, Infocert, Intesa, Namirial, Poste, Register, Sielte, Tim o Lepida. Questi soggetti (detti identity provider) ti offrono diverse modalità per richiedere e ottenere SPID, puoi scegliere quella più adatta alle tue esigenze. Tutte le informazioni su dove e come chiedere le tue credenziali SPID sul sito [TOUPDATE] spid.gov.it/richiedi-spid.

Is SPID free?

Si, puoi richiedere gratuitamente le tue credenziali SPID a uno dei soggetti abilitati (Aruba, Infocert, Intesa, Namirial, Poste, Register, Sielte, Tim o Lepida). [TOUPDATE]
Aruba, Infocert, Poste, Tim e Lepida oltre alla modalità di erogazione gratuita, offrono anche modalità di registrazione a pagamento. Tutte le informazioni su dove e come chiedere le tue credenziali SPID sul sito [TOUPDATE] spid.gov.it/richiedi-spid.

Are there also other ways to obtain SPID?

Yes, there is also another way that involves the use of digital signature, electronic identity card (CIE) or national service card (CNS). Remember that in this you need a smart card reader to connect to a computer and that the CIE and CNS must be previously enabled for the use of online services.
Se sei in possesso di CIE, CNS o firma digitale puoi completare la procedura online con Aruba, Infocert, Poste Italiane, Sielte, Tim e Lepida. Se disponi di CNS o firma digitale puoi scegliere anche tra Namirial e Register. Se disponi di firma digitale puoi scegliere Intesa. [TOUPDATE]

Are there any differences between the parties with which I can decide to request SPID?

Le credenziali SPID rilasciate da Aruba, Infocert, Intesa, Namirial, Poste, Register, Sielte, Tim e Lepida sono uguali. Puoi scegliere liberamente il soggetto che ti permette di completare la procedura di registrazione in maniera per te più semplice. Ad esempio verifica qual è l’ufficio per il completamento della registrazione più vicino a casa tua così potrai risparmiare tempo. [TOUPDATE]

Who can request SPID?

SPID can be requested by all Italian citizens - or with residence permits and residents in Italy - who have had their 18th birthday.
Only from the day of your eighteenth birthday you can request SPID credentials.

Can an Italian citizen residing abroad also have SPID?

Sì, puoi ottenere l'identità digitale SPID anche se sei residente all’estero. [TOUPDATE]

Puoi richiederla a uno degli Identity provider indicati sul sito SPID nella pagina [TOUPDATE] https://www.spid.gov.it/richiedi-spid che coprono l’area geografica di tuo interesse rappresentata dalle icone [TOUPDATE] icona Mondo(Mondo) [TOUPDATE], icona Unione Europea(Unione europea) [TOUPDATE].

Per ottenerla devi semplicemente fornire: il tuo numero di cellulare, anche se il tuo abbonamento è sottoscritto con un operatore mobile estero, un indirizzo e-mail, un documento di identità italiano valido tra cui carta di identità, passaporto, patente e un documento che certifichi il tuo codice fiscale. [TOUPDATE]

Tutte le informazioni su dove e come chiedere le tue credenziali SPID nella pagina Richiedi SPID. [TOUPDATE]

How is the data I provide to request SPID processed?

I dati personali che comunicherai a Aruba, Infocert, Intesa, Namirial, Poste, Register, Sielte, Tim o Lepida per richiedere SPID, non verranno utilizzati a scopo commerciale. [TOUPDATE]
The Identity Providers cannot use the personal data of the user nor transfer it to third parties without authorization from the user. At the time of registration, the data necessary for obtaining the SPID digital identity must be explicitly distinguished from additional information - not mandatory - that the identity manager may request. The Agency for Digital Italy monitors compliance with the rules in collaboration with the Privacy Guarantor, as regards the activity of identity providers and as regards the services made available by public administrations and individuals.
With SPID your privacy is totally guaranteed.

I lost my SPID credentials. What do I have to do to have them resent?

Do not worry, you can always recover your credentials.

- If you requested SPID with Aruba follow the recovery procedure here: http://guide.pec.it/spid/recupero-dati/procedure-di-recupero-dati-smarriti.aspx

- If you requested SPID with InfoCert follow the recovery procedure here: https://my.infocert.it/selfcare/#/recoveryPin

- If you requested SPID with Namirial follow the recovery procedure here: https://portale.namirialtsp.com/private/user/spid_reset.php

- If you requested SPID with Intesa follow the recovery procedure here: https://spid.intesa.it/area-privata/forgot-password.aspx

- If you requested SPID with Poste follow the recovery procedure here: https://posteid.poste.it/recuperocredenziali.shtml

- If you requested SPID with Register follow the recovery procedure here:
(forgot username) https://spid.register.it/selfcare/recovery/username
(forgot password) https://spid.register.it/selfcare/recovery/password

- If you requested SPID with Sielte follow the recovery procedure here:
(forgot password) https://myid.sieltecloud.it/profile/recovery/forgotPassword

- If you requested SPID with Tim follow the recovery procedure here:
(forgot username) https://login.id.tim.it/mps/fu.php
(forgot password) https://login.id.tim.it/mps/fp.php

- If you requested SPID with Lepida follow the recovery procedure here:
https://id.lepida.it/idm/app/recupero_credenziali.jsp

Will there be any other identity managers in the future?

Yes, any entity in possession of the requirements set by the rules can apply for accreditation to the Agency for Digital Italy.

What are the differences between the three levels of security of SPID credentials?

- The first level allows access to online services through a user name and password chosen by the user.
- The second level - necessary for services that require a higher degree of security - allows access through a user name and password chosen by the user, plus the generation of a temporary access code (one time password).
- The third level, in addition to the user name and password, requires physical means (ex. smart card) for identification.

Can I cancel the identity request to an identity provider and choose another one?

Yes, at any time it is possible to cancel the registration procedure started with each identity manager without any kind of obligation or consequence. To receive specific information on the procedure to follow, you can contact the individual identity managers. In any case, you can request your digital identity from another operator even without waiting for the cancellation of the previous registration.

Is it possible to have more than one digital identity?

Yes, it is possible to request more than one digital identity - even with different levels of security - with the opportunity to contact different digital identity managers. Citizens are free to choose the identity provider they prefer.

Can a company obtain SPID?

At present, the company's legal representative can request and use personal digital identity to access and use the online services dedicated to the company.

What is the difference between SPID and the National Services Card?

The two tools have different uses and purposes and in this first phase of implementation of the SPID system they will coexist.
Unlike the National Services Card - which is not completely dematerialized - no card reader is needed for the use of the SPID identity and it can be used in different ways (from a fixed or mobile computer).

Will citizens who already have access to the services of the PA (National Services Card, registrations at individual sites, ...) still be able to use these tools once they have received SPID?

In the first phase of starting up the public digital identity system, the need is to make the authentication system through SPID coexist with those already existing.
La progressiva implementazione del sistema da parte della pubblica amministrazione farà si che tutti i servizi online siano accessibili tramite SPID. [TOUPDATE]

In this list of 'frequently asked questions' I did not find the answer to my question

If you have already started the procedure to request SPID credentials and you have a specific problem with Aruba, InfoCert, Intesa, Namirial, Poste, Register, Sielte or Tim, you can contact the call centers of the identity provider you have chosen. The numbers are as follows: www.spid.gov.it/serve-aiuto.

For general questions or assistance on how to obtain SPID you can contact the number 06.82888.736, from Monday to Friday from 9:30 am to 4 pm (the cost of the call is defined according to the rate plan applied by your telephone operator)
Or you can write to uswe will reply within 48 hours.

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