Get assistance from Identity Providers

If you are having trouble registering with any of the SPID identity managers or logging in, please contact their support channels.

Aruba ID

  • Call 0575 0505 (available 24/7)
  • Send a message through online form

Infocert ID

  • Call 049.7849360 (Monday-Friday 8.30-19.00, excluding holidays)
  • Fill in a ticket on the online form (first option)
  • Chat with an operator (Monday-Friday 8.30-19.00, excluding holidays)

Intesa ID

  • Call the helpline number for Italy 800 805093 (Monday-Friday 8:30-19:00)
  • Call the number for foreign countries +39
  • Send a message through online form

Lepida ID

  • Call the helpline number 800 445500 (Monday-Friday 8:30-18:30; Saturday 8:30-13:30)
  • Send a message through online form

Namirial ID

  • Call 02.30459063 (Monday-Saturday 9.00-19.00)
  • Send a message through online form

Poste ID

  • Call the number 06-977.977.77 (available 24 hours a day for the request of suspension of credentials and from 8:00 to 20:00, Monday to Saturday excluding holidays for all other needs)
  • Send a message through the contact form

Sielte ID

  • Phone 095 7171301 (Monday-Saturday 9:00-18:00)
  • Send an email to:
  • Write via Facebook Messenger (Monday-Saturday 9:00-18:00)
  • If you have already registered and want to arrange an appointment, from this web page select 'Resume registration' and log in with your username and temporary password
  • If you are an active customer, from your user profile you can open a support request with your SielteID username and password


  • Call 035 578 7979 (every day from 9.00 to 18.00)
  • Write by accessing your private area