How to choose between digital identity providers

To obtainSPID credentials you have to contact one of the digital identity providers authorized  by AgID. 
Find the provider that allows you to complete the registration process in the easiest way for you: all issued credentials have the same validity.
Depending on your needs, you can choose between different methods of recognition and three different levels of security to access online services. 

Activated recognition methods:

  • in person, at the offices of the digital identity providers or public administration counters that have activated a desk procedure or at workstations affiliated with one or more managers to verify your identity. Alternatively, you can proceed at the commercial activities of individuals in agreement with identity managers
  • via webcam, with an operator made available by the identity provider or with an audio-video selfie, along with the payment of a symbolic sum by bank transfer; 
  • with Electronic Identity Card (Carta d'Identità Elettronica/CIE) or electronic passport through the apps of digital identity providers available on smartphones or tablets;  
  • with CIE (Carta d'Identità Elettronica, National Service Card (Carta Nazionale dei Servizi/CNS) or the social security card (Tessera Sanitaria), or with a digital signature with the aid of a reader (such as the smart card) and the relevant pin.

*If you are located abroad (for instance you are an Italian citizen enrolled in AIRE), choose an online method of recognition marked with the EU or world icon.

Identity provider Security levels Geographical area Recognition in person Remote recognition Recognition CIE*, CNS Sending the OTP code also via sms RAO

In person

You can make an appointment at one of the authorized offices and complete the registration in front of an operator.

Average times

Data entry online: 10 minutes.
Appointment at the office: Based on the availability of appointments at the chosen office

Call center Aruba

+39 0575 0505

operative daily 24/7

Via CIE, CNS or Digital Signature

If you have an Electronic Identity Card or an National Services Card active or a digital signature, you can complete the registration completely online via a smart card reader to connect to your computer.

Average times

Data entry online: 20 minutes.

In person

You can go to one of the over 4000 affiliated InfoCert Points (tobacconists, practical agencies and offices) to complete the registration in front of an Operator, without having to file.

Average times

Data entry online: 10 minutes.
Depending on your choice, you can make an appointment with an office or go directly to one of the partner tobacconists.

Call center Infocert

+39 06.54641489

operative from Monday to Friday from 8:30 am to 7 pm.

Via Webcam

If you own a webcam, you can complete the online registration procedure via a PC, tablet or mobile device, with the assistance of an InfoCert operator. The service is chargeable and is available from Monday to Friday from 9.00 am to 9.00 pm

Average times

Data entry online: 10 minutes.
Recognition via webcam: in real time, without having to make an appointment.

Via CIE, CNS or Digital Signature

If you have an Electronic Identity Card or an National Services Card active or a digital signature, you can complete the registration completely online via a smart card reader to connect to your computer.

Average times

Data entry online: 20 minutes.

In person

You can make an appointment at the Intesa (An IBM Company) office in Turin, in Strada Pianezza 289, to complete the registration procedure with an operator.

Call center Intesa

800805093

from Monday to Friday

Via Webcam

If you have a webcam you can complete the online registration procedure, with the intervention of an operator. The service is paid. For further details consult the website https://www.intesa.it/intesaid/.

Average times

Data entry online: 10 minutes.
Recognition via webcam: 15 minutes, by appointment agreed with the operators.

Via CIE, CNS or Digital Signature

If you have an Electronic Identity Card or an National Services Card active or a digital signature, you can complete the registration completely online via a smart card reader to connect to your computer.

Average times

Data entry online: 20 minutes.

In person

You can make an appointment, where required, at one of the branches that will be gradually activated and complete the registration free of charge in front of an operator.

Average times

Data entry online: 10 minutes.
Appointment at the counter: Based on the availability of appointments at the chosen counter.

Call center Lepida

800 445500

from Monday to Friday from 8:30 to 18:30 and Saturday from 8:30 to 13:30

Via Webcam

If you have a webcam, you can complete the online registration procedure via a PC, tablet or mobile device, with the assistance of an operator by appointment.

Via CIE, CNS or Digital Signature

If you have an Electronic Identity Card or an National Services Card active or a digital signature, you can complete the registration completely online via a smart card reader to connect to your computer.

Average times

Data entry online: 10 minutes.

Audio-video with bank transfer

Start an autonomous video in which you give your personal details and show your Italian ID and social security number (la tessera Sanitaria), or alternatively the tax code card (il tesserino del codice fiscale). In the video do not forget to read the security code that will be sent to you by Lepida. You will then be asked to make a symbolic bank transfer (from ten cents to a free offer) as an additional measure for identity theft protection. The total amount of the transfer is donated to charity on the account of the Civil Protection of the Emilia Romagna Region.

Average times

Insertion of video and information 5-10 minutes.

In person

You can make an appointment at the Namirial office in Senigallia (AN), Via Caduti del Lavoro 4, calling the number 071/63494 and complete the registration procedure with an operator.

Call center NAMIRIAL

02.30459063

from Monday to Saturday from 9am / 7pm

Via Webcam

If you have a webcam, you can complete the online registration procedure via a PC, tablet or mobile device, with the assistance of a Namirial operator. The service is subject to charges and is available 24 hours a day, including holidays.

Average times

Data entry online: 10 minutes.

Recognition via webcam: in real time, without having to make an appointment.

Identity activation: immediate, at the end of the Recognition.

Via CIE, CNS or Digital Signature

If you have an Electronic Identity Card or an National Services Card active or a digital signature, you can complete the registration completely online via a smart card reader to connect to your computer.

Average times

Data entry online: 20 minutes.

In person

If the post office you have chosen for identification offers the 'Book ticket' feature, you must book your shift by booking a ticket. Look for the post office closest to you. For more information click here.

Call center Poste

800.00.77.77

toll-free number from landlines and mobile networks. service available 24 hours a day to request suspension of credentials and from 8 am to 8 pm, from Monday to Saturday for all other needs.

Via Webcam

You can register directly on the posteid.poste.it website and request SPID online, through the certified mobile phone number associated with Bancoposta or Postepay.

Average times

Online issue: 5 minutes.

Via CIE, CNS or Digital Signature

If you have an Electronic Identity Card or an National Services Card active or a digital signature, you can complete the registration completely online via a smart card reader to connect to your computer.

Average times

Data entry: 10 minutes (5 if you already have the Poste.it credentials).

Via Electronic document (CIE 3.0 or electronic passport)

If you have a recently issued Electronic Identity Card or an Electronic Passport (issued after 2006), you can identify yourself using the PosteID app and complete the registration completely online, from your smartphone-tablet or from your computer.

Average times

Data entry: 15 minutes.

Audio-video with bank transfer

If you have a bank account with an Italian IBAN, you can identify yourself using the PosteID app and complete the registration completely online, from your smartphone / tablet or from your computer.

Following the registration procedure, you will be asked to make a € 1 transfer from an account in your name to complete the identification. The amount of € 1 will be fully and automatically returned to you

Via Public Administration

Some public administrations can help you in the recognition procedure necessary to obtain SPID, by verifying your identity at their offices. You can then choose us to complete the identity verification and obtain SPID.

In person

You can make an appointment at the Sielte office nearest to you and complete the registration process.

Check where the nearest Sielte office is and start registration

Call center Sielte

095.7171301

from Monday to Saturday 9 am / 6 pm

Via Webcam

If you have a webcam you can complete the registration procedure online via a PC, tablet or mobile device, following the instructions indicated by Sielte operators.

Average times

Data entry online: 10 minutes.
Recognition via webcam: make an appointment directly online and you will be identified in 5 minutes.

Via CIE, CNS or Digital Signature

If you have an Electronic Identity Card or an National Services Card active or a digital signature, you can complete the registration completely online via a smart card reader to connect to your computer.

Average times

Data entry online: 20 minutes.

Via Electronic document (CIE 3.0 or electronic passport)

If you have a recently issued Electronic Identity Card, you can complete the registration completely online and carry out the identification from your smartphone independently using the IDENTIFICA app by Sielte.

Average times

Data entry: 15 minutes.

Via Public Administration

Some public administrations can help you in the recognition procedure necessary to obtain SPID, by verifying your identity at their offices. You can then choose us to complete the identity verification and obtain SPID.

In person

You can find out about upcoming SpidItalia events on the website https://www.spid.me/notizie/ where you can find specialized operators who will help you complete the registration procedure.

Call center Spid Italia

035 578 7979

from Monday to Sunday 9 am / 6 pm

Via Webcam

It is possible to carry out the online recognition in a practical and fast way by talking to one of our operators. The service is subject to a fee, please consult the website for more information: https://www.register.it/spid/

Average times

From 5 to 10 minutes.

Via CIE, CNS or Digital Signature

If you have an Electronic Identity Card or an National Services Card active or a digital signature, you can complete the registration completely online via a smart card reader to connect to your computer.

Average times

Data entry online: 20 minutes.

In person

You can make an appointment at one of the Recognition Points among those available on the national territory, to complete the registration procedure with the identity document you entered in the request and your Health Card.

Call center TIM

800.405.800

from Monday to Friday from 9:00 to 18.30 or send an email to the address supportotimid@telecomitalia.it

Via Webcam

If you have a webcam you can complete the registration procedure online via a PC, tablet or mobile device, with the assistance of an operator.Paid service.

TIM id Citizen
€ 19,90 + VAT (24,28 VAT included)
User fee/year - Free

TIM id Company
€ 19,90 + VAT (24,28 VAT included)
User fee/year - € 36,00 + VAT
(Subscription valid for 2 YEARS - ANNUAL advance charge)

Average times

Data entry: 5 minutes.
Recognition via webcam: 5 minutes from the start of the video conference.

Via CIE, CNS or Digital Signature

If you have an Electronic Identity Card or an National Services Card active or a digital signature, you can complete the registration completely online via a smart card reader to connect to your computer.

Average times

Data entry online: 20 minutes.

Compare Identity Providers

Security levels
Geographical area
Recognition in person

Remote recognition

Recognition CIE*, CNS

Via Electronic document (CIE 3.0 or electronic passport)

Audio-video with bank transfer

Via Public Administration

Digital signature recognition
Sending the OTP code also via sms

RAO
Call center

The differences between the three security levels

Each service requires access with a certain security level. Be sure to choose a provider that ensures the level of security you need:

  • level 1, allows access with username and password;
  • level 2, allows access with SPID level 1 credentials and the generation of a temporary OPT access code (one time password) or the use of an APP accessible from smartphone or tablet;
  • level 3, allows access with SPID credentials and the use of additional security solutions and any physical devices (e.g. smart card) that are granted by the identity provider.